Privacy Policy

Welcome to the Tenon site, operated by Tenon Software Inc. (“Tenon,” “we,” or “us”). At Tenon, we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide, and our practices for collecting, using, maintaining, protecting, and disclosing that information, when you visit the website tenonhq.com or access or use any content, functionality, and services offered on or through the website and/or apps that references this privacy policy (collectively, the “Services”).

This policy applies to information we collect:

On this Service.
In email, text, and other electronic messages between you and this Service.
When you interact with our advertising and applications on third-party Services and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other Service operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Service

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Service is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Service. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Service. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the information below.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Service, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, the IP address of your computer, or any other identifier by which you may be contacted online or offline (“personal information”);
About your internet connection, the equipment you use to access our Service, and usage details.
Business or commercial account information

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Service. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.
From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Service may include:

Information that you provide by filling in forms on our Service. This includes information provided at the time of registering to use our Service, subscribing to our service, posting or providing material, or requesting further services.
Records and copies of your correspondence (including email addresses) if you contact us.
Details of transactions you carry out through our Service and of the fulfillment of your requests.
Your search queries and activities on the Service.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Service.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Service and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Service according to your individual interests.
Speed up your searches.
Recognize you when you return to our Service.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Service.
Google Analytics. Tenon also uses Google Analytics as a tool for tracking and analyzing its web traffic. Google Analytics runs on Tenon server and uses a combination of first-party cookies and Javascript code to compile information that is synthesized into reports about page visits, referring sites, user habits, and the like. Google is not provided access to any user information other than IP addresses.
Google has created an “Opt-out Browser Add-on” for users who wish to use websites while preventing their data from being accessed or used by Google Analytics. If you want to opt out of the features on Tenon.com that rely on Google Analytics, please follow the directions provided by Google here: https://tools.google.com/dlpage/gaoptout/ features‍
Social Advertising Pixels. We use Social Advertising Pixels (eg. Facebook Pixel) to customize our advertising and to serve you ads on your social media based on your browsing behavior. This allows your behavior to be tracked after you have been redirected to our Website by clicking on the ads. The information collected via the Social Advertising Pixels, on the Services as well as other websites on which these Social Advertising Pixels are installed, is also stored and processed by the advertising networks like Facebook. Advertising networks may link this information to your Social media accounts and also use it for its own promotional purposes in accordance with their Data Usage Policies. You can opt-out of many types of online ads through the Digital Advertising Alliance here.
Website Visitor Activity. When you visit our website, apps or technologies may be used by our online data partners to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these emails. You may opt out of receiving this advertising by visiting: https://app.retention.com/optout

We use information that we collect about you or that you provide to us, including any personal information:

To present our Service and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including processing your request or application.
To notify you about changes to our Service or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Service.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ services that may be of interest to you.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Tenon’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Tenon about our Service users is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it. For example, when using our Service, you may contact us to request information about Tenon or our products and services. Members or other users of our Service may also be able to sign up for seminars, request specific information about programs or register or apply for various programs or services. In choosing these options, you may provide us with information that we use to send you the information, evaluate and process your request or application or provide you with the services you request.
For any other purpose disclosed by us when you provide the information.
With your consent.
We may also use for other purposes and disclose to third parties information that does not constitute personally identifiable information.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use tenonhq.com/terms and other agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tenon, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please consult your browser’s documentation to learn how. Note that certain portions of the Service may not operate as intended if you refuse certain cookies..
Promotional Offers from Tenon. If you do not wish to have your email address/contact information used by Tenon to promote our own products or services, you can opt-out by using the UNSUBSCRIBE feature in the email you receive from Tenon, which will remove you from future email distributions. This opt out does not apply to information provided to Tenon as a result of a transaction, or activity on the Service.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way.

Updating Your Information

If you are a user who has a registered account on the Service, you can review and change some of your Personal Information by logging into the Service and visiting your account details page, or contacting us at the information below.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page or with a notice that the privacy policy has been updated on the Service home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Service home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

privacy@tenonhq.com

Your Privacy Rights

You may have certain rights related to your personal information under data protection laws depending on the jurisdiction you are or reside in. In particular, you may have a right to:

request a copy of personal information we hold about you;
ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
object to our processing of your personal information; and/or
withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to exercise these rights or understand if these rights apply to you, please Contact us at the information above.

California Privacy Rights – For Consumers in California

California’s “Shine the Light” law (Civil Code Section 1798.83) permit users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to marketingonline@medvetforpets.com .

This section is our Privacy Notice for California Residents (“Notice”) and applies to visitors, users, and others who reside in the State of California (“consumers,” or “you/your”) and use our Service, as contemplated under the California Consumer Privacy Act of 2018 (“CCPA”)/California Privacy Rights Act of 2020 (“CPRA”).

If you wish to exercise your rights under the CCPA/CPRA, please contact us using any of the methods provided in the “How can you contact us?” section below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.

We collect information from users, and we use and/or disclose the information for different business purposes. The chart below identifies the Personal Information we may collect and lists the parties with whom we may share this information and for what business purpose.

Identifiers

Name, mailing address, email address, and telephone number; IP address; account information; employment information

To uniquely identify an individual in support of business activities

From you

Yes

Service Providers

Business processes

Commercial information.

Contact information, transaction/order history

To support business transactions

Your transactions with us

Yes

Service Providers (payment processor, shipping companies)

Business processes

Internet or other similar network activity.

IP address; browser type and version; Browsing history, search history, information on a consumer's interaction with a Service, application, or advertisement.

To allow access to and optimize our Service

From you and third-party technologies

No (but we may share aggregated statistical or demographic data with our service providers)

Service Providers

Improve Service or Device

Use of Personal Information

WE DO NOT SELL YOUR PERSONAL INFORMATION. We may use or disclose the Personal Information we collect for one or more of the purposes listed in the chart above.

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may have disclosed in the past 12 months Personal Information to third parties for business purposes as set forth in the chart above and in this Privacy Policy. In the preceding twelve (12) months, we have NOT sold Personal Information.

Your Rights and Choices

The CCPA/CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights.

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Your Rights” section), we will disclose to you:

The categories of Personal Information we collected about you;
The categories of sources for the Personal Information we collected about you;
Our business or commercial purpose for collecting or selling that Personal Information;
The categories of third parties with whom we share that Personal Information;
The specific pieces of Personal Information we collected about you (also called a data portability request;
If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
Sales, identifying the Personal Information categories that each category of recipient purchased; and
Disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights.

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Your Rights” section), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.

Exercising Your Rights.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Emailing us at privacy@tenonhq.com.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.

Response Timing and Format.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Non-Discrimination.

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:

Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods or services; or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Please be aware that under certain circumstances, the CCPA/CPRA may limit your exercise of these rights.